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Last updated: 08/07/26
These Product Purchase Terms apply when you purchase a product directly from the BioAktivCQ website.
They should be read together with our:
In these Terms, “BioAktivCQ”, “we”, “us” and “our” refer to Australian College of Natural Health (www.acnh.au) “You” means the person placing the order.
By submitting an order through our website, you agree to these Product Purchase Terms.
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded or modified.
If any provision of these Terms is inconsistent with a mandatory consumer right, the mandatory consumer right will prevail.
To place an order, you must:
If you place an order on behalf of another person or organisation, you confirm that you have authority to bind that person or organisation to these Terms.
We take reasonable care to describe our products accurately.
However, product images are illustrative, and colours, labels, containers or packaging may vary slightly from those displayed on the website.
We may update product packaging, presentation or other non-material features without notice.
The product information available at the time of supply, including the product label and directions, should be followed.
If there is a material difference between the product supplied and its description, your rights under the Australian Consumer Law may apply.
Information provided on our website, packaging, emails, social media or other materials is general educational information only.
It is not veterinary advice and is not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.
BioAktivCQ products are not a substitute for:
You should consult a qualified veterinarian before using a product where:
Never delay obtaining veterinary care because of information provided by BioAktivCQ.
Animals differ in age, species, breed, size, diet, health, environment and individual response.
We do not guarantee that every animal will experience the same result from using a product.
Any testimonials, case histories, photographs or customer experiences describe individual circumstances. They are not promises, predictions or guarantees of a particular outcome.
This clause does not limit any consumer guarantee applying to the product itself.
You are responsible for:
Do not exceed the recommended amount unless advised by an appropriately qualified professional.
Stop using the product and obtain appropriate advice if the animal develops an unexpected or concerning response.
We are not responsible for harm caused solely by deliberate misuse, use contrary to clear directions, inappropriate storage or unauthorised alteration of a product, except where responsibility cannot lawfully be excluded.
An order submitted through the website is an offer by you to purchase the selected products.
An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.
A purchase contract is formed when we:
We may contact you to verify an order before accepting or dispatching it.
Contact us promptly if you wish to change or cancel an order.
We will attempt to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it has been processed or dispatched.
If an order has already been dispatched, it will be handled in accordance with our Shipping and Returns Policy.
Nothing in this section limits any cancellation right available under applicable law.
We may reject or cancel an order where:
We will not reject or cancel an order for a discriminatory or otherwise unlawful reason.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled product and any associated shipping charge that no longer applies.
All products are subject to availability.
Placing an item in an online shopping cart does not reserve it.
If a product becomes unavailable after you place an order, we may:
We will not substitute a materially different product without your agreement.
Unless otherwise stated, all prices are:
Shipping charges and the total amount payable will be displayed before you complete checkout.
We may change prices at any time. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing error and applicable law permits correction.
We take reasonable care when displaying prices.
If a product is listed at an obviously incorrect price because of a typographical, technical or administrative error, we may contact you before accepting the order.
You may choose to proceed at the correct price or cancel the affected item.
If payment has already been taken and the order is cancelled, we will refund the amount paid.
We will not use this clause to avoid honouring a legitimate advertised price or promotion.
Payment must be made using one of the payment methods offered at checkout.
You authorise us and our payment service providers to process the payment details submitted with your order.
We do not guarantee that every payment method will always be available.
An order may be delayed or cancelled if:
Any card surcharge imposed by us will not exceed the amount permitted by law.
Promotional offers and discount codes:
We may cancel or refuse a promotion where it has been used fraudulently, unlawfully or contrary to its clearly stated conditions.
A promotion will not be withdrawn retrospectively from an order already accepted unless required to correct fraud or a genuine error.
Delivery arrangements, estimated timeframes, shipping charges, missing parcels and delivery problems are addressed in our Shipping and Returns Policy.
Delivery estimates are not guaranteed dates unless we expressly agree otherwise.
You are responsible for checking that your delivery information is accurate before submitting the order.
Ownership of a product passes to you once we have received full payment.
Risk of loss or damage passes to you when the product is delivered to:
This does not affect your rights where the product is lost, damaged, delivered incorrectly or otherwise fails to meet a consumer guarantee.
Returns, refunds, replacements and change-of-mind requests are governed by our Shipping and Returns Policy.
For clarity:
Products must be stored in accordance with their labels and accompanying instructions.
Do not use a product after its stated expiry or best-before date where doing so would be inappropriate or unsafe.
We are not responsible for deterioration caused solely by storage contrary to clear product directions after delivery.
This does not limit your rights where a product was already damaged, contaminated, expired or otherwise defective when supplied.
Products purchased through our retail website are intended for personal use unless we agree otherwise.
You must not represent yourself as an authorised BioAktivCQ distributor, stockist, practitioner or representative without our written agreement.
Commercial resale, repackaging, relabelling or alteration of our products requires prior written authorisation.
For wholesale or practitioner enquiries, contact us directly.
Purchasing a product does not transfer ownership of any BioAktivCQ intellectual property.
You must not copy, reproduce or use our:
for commercial purposes without our written permission.
To the maximum extent permitted by law, we are not responsible for loss caused solely by:
Nothing in this section excludes liability that cannot legally be excluded, including liability arising under the Australian Consumer Law.
Where our liability may lawfully be limited, it will be limited only to the extent permitted by law.
We collect and handle personal information in accordance with our Privacy Policy.
Information may be shared with service providers where reasonably necessary to process payment, fulfil orders, deliver products, operate our website or comply with legal requirements.
We may amend these Terms from time to time.
The amended Terms apply to orders placed after the updated Terms are published.
Changes will not retrospectively alter the agreed terms of an order that has already been accepted, unless required by law or agreed with you.
If any provision of these Terms is invalid, unlawful or unenforceable, it will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the courts and tribunals having jurisdiction in Queensland and any courts entitled to hear appeals from them.
This provision does not prevent a consumer from exercising any right available under applicable consumer law.
Questions about an order or these Terms may be directed to:
BioAktivCQ
Email: info@bioaktivcq.com.au
Telephone: 0407 229 302
Business address: 119A Stanley Street-AllensTown 4700
